The Labrador Company is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal information when you use our website. This Privacy Policy is effective from 28th May 2018 and may be updated periodically. Please check regularly for any changes.
Information We Collect
We may collect the following information:
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Name
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Contact information including email address, postal address, and telephone number
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Demographic information such as postcode.
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Information related to customer orders and transactions, including purchase history
How We Use Your Information
We require this information to:
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Process and fulfil your orders
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Keep accurate internal records
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Improve our products and customer services
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Communicate with you regarding your order or enquiries
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Send marketing emails or newsletters only if you have explicitly subscribed
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We will never sell, distribute, or lease your personal information to third parties unless legally required.
Third-Party Services
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We may share necessary data with trusted third-party service providers to enhance our operations and customer experience, including:
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Analytics providers (Google Analytics)
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Payment gateways (Stripe)
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Marketing and communication platforms (Klaviyo)
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Advertising platforms (Meta Ads, Google Ads, Pinterest Ads)
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Each of these providers has its own privacy policy, and we encourage you to review these policies separately.
Security
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We are dedicated to ensuring your information is secure. We have implemented robust physical, electronic, and managerial procedures to protect your personal data against unauthorised access or disclosure.
Cookies
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Our website uses cookies to enhance your browsing experience. A cookie is a small file stored on your device to help analyse website usage or tailor content to your preferences.
We use cookies to:
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Analyse website traffic to identify popular pages and improve site usability
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Personalise your experience based on your browsing history
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Our cookies do not store financial details or personally identifiable information such as your name or address.
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You may accept or decline cookies by adjusting your browser settings. Declining cookies may limit your ability to fully benefit from the website's features.
Third-Party Cookies
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Our site may feature content or services from third-party providers, such as:
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Google Maps for displaying locations (Google's Privacy Policy)
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Social media platforms (Facebook, Twitter, etc.) for sharing content (Facebook's Privacy Policy, Twitter's Privacy Policy)
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We have no control over third-party cookies. Please review their individual privacy policies for more information.
Managing Your Personal Information
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You have control over your personal information:
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You may opt out of marketing communications anytime by contacting us or using the unsubscribe link provided.
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You have the right to request access to, rectification, deletion, or to object to the processing of your personal data.
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We retain your personal information unless you explicitly request its deletion.
Managing Cookies
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You can manage, restrict, or delete cookies via your browser settings. Refer to your browser's Help menu or visit www.aboutcookies.org for detailed guidance.
Links to External Websites
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Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. Please review their respective privacy policies.
For any further queries regarding our Privacy Policy or your personal information, please contact our customer service team.
