We hope you’re delighted with your purchase from The Labrador Company. If you need to return an item, please follow the steps below.
Before Making a Return
- Contact us before sending your item back: info@thelabradorcompany.co.uk
Return Address
The Labrador Company Returns
Manor Dairy, Manor Farm
Tarrant Hinton, Blandford
Dorset, DT11 8JX
How to Return an Item
- Items must be returned within 28 days of delivery
- Products must be in original condition, unused, with packaging and tags intact
- Include a copy of your dispatch note, stating if you’d like a refund or exchange
- For exchanges (different size, colour, or product), please clearly state the replacement item.
- If there is a price difference, we will contact you to arrange payment or refund
Postage Costs
- Customers are responsible for return postage unless the goods are faulty or incorrect
- Original postage costs will be deducted from refunds unless the item was faulty or incorrect
- For exchanges, original postage will be deducted and new postage will need to be paid
- We recommend using registered or tracked delivery and keeping proof of postage, as we cannot be held responsible for items lost or damaged in transit
Processing Returns
- Refunds or exchanges are usually processed within 3 business days of receiving your return
- Refunds may take an additional 3 to 5 business days to appear in your account (depending on your bank)
- Refunds are issued to the original payment method
Incomplete Returns
- Items returned incomplete (e.g., missing parts) are not eligible for refund or exchange
Faulty or Incorrect Items
- If your item is faulty or incorrect, please contact us immediately so we can resolve the issue quickly
Need Help?
For any questions or further assistance, email us at info@thelabradorcompany.co.uk
